Reference

What You Agree to When You Use link333

These terms set out your rights and responsibilities as an account holder on link333, including how deposits, withdrawals, and platform access work. Access and eligibility depend on your local law and the regions we currently serve, so read this before you open an account.

Account holder agreementbKash, Nagad, Rocket coveredJurisdiction-dependent accessSubject to local lawLast reviewed periodically
link333 What You Agree to When You Use link333
TERMS QUERY CHANNELS

How to Reach Us About These Terms

If anything in these terms is unclear, or you need to raise a dispute about a transaction or account action, our support team handles terms-related queries directly. Reach out through any of the channels below and keep your account ID and any transaction references handy — it speeds things up considerably.

Team online

Live Chat

Available directly inside your account dashboard. This is the quickest path for terms clarifications, account queries, or transaction disputes.

Email Support

Send your query to our support address listed in your account settings. Include your account ID and a clear description of the issue.

Help Centre

Our help section covers common terms questions, account verification steps, and how payment disputes are handled for bKash, Nagad, and Rocket.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices

We take a straightforward approach to account security and data: collect what is needed to run your account, protect it properly, and give you clear ways to request changes or close your account. Here is what that looks like in practice.

Account Security

Your account is protected with OTP verification at login. We do not store your bKash, Nagad, or Rocket PIN — payment authentication happens within the respective app, not on our platform.

Data Retention

We retain account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of held data by contacting support with your account ID.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Requesting Changes

To update personal details, request data removal, or raise a terms dispute, contact support via live chat or email. We aim to respond to account-data requests within a reasonable timeframe.

Frequently Asked Questions About These Terms

These are the questions we get most often about how our terms work in practice, especially around account access, payments, and eligibility in Bangladesh.

Access depends on your local law and whether Bangladesh is an eligible region for your account type. Review the eligibility section in your account registration flow before depositing.

Yes. You can link and use bKash, Nagad, and Rocket from the same account wallet, subject to verification requirements for each payment method at the time of withdrawal.

If your account is suspended, your wallet balance is held and not forfeited automatically. You can contact support to query the status and understand the steps needed to resolve the suspension.

Submit a closure request through live chat or email support. Remaining wallet balances are returned to your verified payment method — bKash, Nagad, or Rocket — after a standard account check.

We will not change terms without notifying you first through your registered account. Changes take effect after a reasonable notice window, giving you time to review before they apply.

Contact support with your transaction reference number from the bKash or Nagad app. We cross-check against payment records and resolve confirmed transactions within our standard processing window.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.